High
manulife
Rod Requests Feb 13 AUDIO RECORDING — Uses Manulife's Own Policy Against Them
Event Narrative
In response to Tracy's appeal acknowledgment (C-142 msg 3), Rod requests the actual audio recording of the Feb 13 call with Lucas, not just the transcript Tracy offered. Cites Manulife's own email footer: 'Phone calls are recorded.' Creates PIPEDA obligation to produce the recording. If audio doesn't match transcript = evidence of doctoring. If refused = contradicts their own stated policy. Strategic escalation disguised as routine request.
Supporting Evidence (2)
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Original Document
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Needs Original File
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Verify Status
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Email Exhibit C-142
Rod's Reply — Reframes Appeal + Requests Audio Recording
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Recording Exhibit G-18
Feb 13 Recorded Call with Lucas — 11 Admissions