Manulife Acknowledges PIPEDA Supplemental Request Twice; 30-Day Statutory Clock Confirmed

Manulife acknowledges the September 1, 2026 supplemental access request in two separate communications. On September 1 at 3:05 PM the Canadian Privacy Office (Jessica K.) confirms receipt and states the message has been forwarded to the appropriate business area for review and handling. On September 2 at 11:45 AM the Customer Access Requests team (Maggie, [email protected]) confirms receipt, states the request has been forwarded to the Disability team for review and fulfilment, and undertakes to fulfil it within 30 calendar days 'from today's date' in accordance with PIPEDA and applicable provincial privacy legislation. Manulife's own wording therefore anchors the 30-day response period to September 2, 2026, yielding a due date of approximately October 2, 2026 on Manulife's stated measure, as against October 1, 2026 measured from the September 1 request date. The acknowledgements also confirm the request reached Manulife notwithstanding the bounce from [email protected].