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Manulife LTD Case Manager Requests Psychotherapy and Psychiatrist Details; Rod Responds Same Day
Event Narrative
Jeannette Price, LTD Case Manager (Claim #7663856), emails at 12:04 PM requesting confirmation of whether psychotherapy sessions have started, together with the psychotherapist's contact details, session frequency, entitlement, and confirmation of any upcoming psychiatrist appointment, with a response requested by September 8, 2026. Rod replies the same day at 12:39 PM confirming a first session on September 4, 2026 with Ibukun Olagbemiro, RSW, at Camino Wellbeing + Mental Health (resuming care from 2025), and confirming he remains under the care of his psychiatrist, Dr. Soliman, last seen August 27, 2026 with a follow-up expected in early October 2026. Manulife replies at 1:44 PM confirming it will reach out in October 2026 after the specialist appointment to update the claim. The Manulife email footer repeats the standing admission that all correspondence is added to the claim file and that phone calls are recorded and transcripts added.
Supporting Evidence (2)
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Original Document
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Needs Original File
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Verify Status
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Email Exhibit C-815
LTD 7663856 Information Request and Same-Day Reply (initial capture, 2 messages)
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Email Exhibit C-817
LTD 7663856 Thread UPDATED - Manulife Confirms October 2026 Follow-Up (3 messages)