Critical
manulife
Lucas Call — 48-Minute Recorded Call with DEVASTATING Admissions
Event Narrative
Recorded 48-minute call with Lucas Baxter-Thistle. Lucas admits: (1) No job description exists — 'I don't have a specific job description, no'; (2) Kelly confirmed Dare has none either; (3) Cannot identify policy basis for assessment; (4) Decision-makers' medical credentials unknown; (5) PHQ-9 overlooked — 'I don't know which two forms you're referencing'; (6) Cherry-picked Nov 14 RTW date; (7) 'Cause of all this is the workplace itself' but declares fit to return; (8) IME not ordered; (9) Medication changes not recorded; (10) Tracy Knudsen is both escalation contact AND decision-maker.
Supporting Evidence (1)
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Original Document
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Needs Original File
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Verify Status
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Document Exhibit G-18
Lucas Call Recording + Transcript Feb 13